Portland Movers Ready

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portlandmoversready@gmail.com | 503-953-6537 | admin@portlandmoversready.com

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Company policy / rules of engagement
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Move should be worry free for both customer and crew.
[ ] Customer should tell crew at start of move all info necessary so crew can perform move accordingly using pro mover discretion.
[ ] Customer can assist the movers under the movers direction if customer wants.
[ ] Customer should understand that the movers dont need oversight or to be directed.
[ ] Movers are not to be followed around and bossed around and harassed and nitpicked.
[ ] Customer should only have to be present and prepared to pay in full upon completion.
[ ] Their should be no unpleasant or negative suprises to crew or customer during entirety of move do to inexperience, unthoutfulness, or carelessness, or selfishness, or negligence.
[ ] If customer has certain items not to be moved its customers responsibility to tell movers at beginning of move.
[ ] If customer is on a strict budget it is customers responsibility to tell movers at beginning.
[ ] If customer has special instructions or special requests it is customers responsibility to discuss with crew leader at start of move.
[ ] If customer has any unique problems or limitations or caveats or aggravating circumstances or factors, it is customers responsibility to discuss with crew leader at start of move.
[ ] If customer has any questions about anything it is customers responsibility to ask crew leader.
[ ] Customer should believe crew leader about company policy. If customer does not believe crew leader or is skeptical, customer can call owner at 503-953-6537 for phone support.
[ ] If customer has problems they can call 503-953-6537 for phone support.
[ ] Customer must be aware that our blankets and tie downs are never to be used in a truck or container unless customer is prepared for blankets and ropes to be returned to movers before movers leave job site. Unless customer wants to purchase the blankets or ropes. But we expect customer to express his or her desire to purchase ropes or blankets before trying to surprise us with the news that we aint getting them back because customer suddenly decided they cant afford for us to finish the job.
[ ] Customer must be aware that the movers follow the realities of math when collecting payment.
[ ] Customers must know that time starts when we arrive at 1st location. Time ends when we are paid and free to leave.
[ ] Customer must understand that crew leader decides when the clock ends. Not the customer.
[ ] It is customers responsibility to know exactly what time the crew started.
[ ] It is customers responsibility to know exactly how much to pay upon completion at time of payment.
[ ] Customer should know that we dont stop the clock after going 5 minutes over then argue about the amount due and the math for 15 minutes and then make movers follow to bank and get paid 45 minutes after completion off the clock.
Customer should know that we dont except being shorted at end of job. Customer must not expect movers to have exact change to break a 100 or 50 or 20 or 10 or 5.

[ ] Customer should know that crew leader cant pull out calculator to calculate total do until the job has been completed.

[ ] Customer should not need to ask the crew how much the total is.
[ ] Customer should never attempt to pay until crew has finished and is ready to except payment.
[ ] Customer knows the rates. Therefore customer should no how to calculate total amount due, using basic math skills.
[ ] Customer should know that the movers dont work for free and the movers are very much aware of start time and end time.
[ ] Customer should know that they are not allowed to try to rip us off by 15 minutes.
[ ] Customers responsibility to have exact amount in full ready to be placed in crew leaders hand upon completion when crew is ready to be paid and free to leave.
[ ] Customer should know that upon completion the crew expects to be paid so they can immediately leave.
[ ] Customer should know that they are not allowed to negotiate deals or discounts with crew.
[ ] Customer should know that they are not allowed to offer movers free items that are bulky and take up time and space at end of move.
[ ] The crew cant take free furniture as a gift because our truck must be empty and ready for next customer.
[ ] Customer must know that if they want us to take away free items that crew must charge customer accordingly. Clock does not stop until truck is empty. We must charge customer for donations removal. Customer will be on clock until the stuff has been unloaded at donation facility or the dump.
[ ] Customer pays the dump fee.
[ ] When crew has completed job, the customer is not allowed to then try to bribe crew into extra work.
[ ] No financial transactions or deals or contractual agreements or incentivised negotiations are to be attempted or discussed or entertained between movers and customer.
[ ] Customer and crew are never to exchange phone numbers or participate in any form of communication during or after move.
[ ] Communication between customer and movers after completion is strictly forbidden.
[ ] Any type of extracurricular activities or off the books off the clock interactions is strictly forbidden.
[ ] Customer should know that any type of moonlighting activities will result in immediate dishonorable termination of involved crew.
[ ] Customer should know that if they solicit crew in any type of way that is forbidden, and the office hears about the solicitation attempt, that customer will be fired and place on the do not service list.
[ ] Customer is not allowed to ask the crew for recommendations or introductions for any type of 3rd party products or services.
[ ] Just like the crew is not allowed to offer or recommend any type of 3rd party products or services.
[ ] If customer wants to "donate or tip" the guys any items of size. That the office must be made aware of it to be sure we weren't just tricked into performing donations removal for free.
Customer should notify the office if 1 of the movers is idolising and begging for free items.
Customer should notify the office if the movers are no longer focused on performing move because the crew is so distracted by the free items.
Do not give crew free items until end of move.
And again, if items take space in truck or it takes time and man power go load and unload, must call me and ask me.
[ ] Customer should know that no unauthorized service activities are tolerated. If any secret activities are kept secret from the boss, all parties involved, including innocent crew, will all be fired.
[ ] No activities are to occur behind owners back.
[ ] All dealings are to be done through the office.
[ ] If the office was not made aware of any types of removals that need to be added to the moving appointment, then the office is to be contacted and made aware of any type of removal added to the appointment.
[ ] Customer should know that if crew ever solicits customer in any type of way that it is unauthorized and strictly forbidden, the customer is instructed to absolutely report the inappropriate, dishonest, dishonorable, unprofessional behavior to the office.
[ ] Customer is absolutely encouraged to please contact office to report any and all unprofessional behaviors or actions or activities from the movers that the owner should be aware of.
[ ] Customer should be aware that the movers do report back to the office about every customer action, or behavior, or request that is bad, annoying, inappropriate.
[ ] If customer is disrespectful, rude, inconsiderate, flaky, the office hears about it.
[ ] If my guys feel like the customer needs to be added to the do not service list the guys tell the office.
[ ] If the customer gives my movers a hard time or bad time or makes my guys mad, I hear about it.
[ ] If customer tries to pull some stunts or act retarded my guys tell me.
[ ] If customer is ever upset with my guys please do call the office to report it and give owner a chance to resolve issue and correct the problem.
[ ] The crew is expected to act professionally at all times.
[ ] The customer is expected to act proffesional around my movers at all times
[ ] Crew is not allowed to talk with customers.
[ ] Customers are not allowed to talk to the movers.
[ ] No inappropriate verbal activities or communications are allowed.
[ ] Crew is not allowed to use aware words.
[ ] Crew is not allowed to have bad attitude or display negative attitude.
[ ] If a crew member acts unprofessional in any way crew member can and will be fired absolutely.
[ ] If crew ever wrongfully disrespects customer or our company that crew member needs to be fired.
[ ] If crew member ever breaks any of these rules crew should be fired.
[ ] Crew is not allowed to be loud or sloppy or crazy or retarded.
[ ] If crew ever behaves inappropriately or displays bad or unprofessional behavior or goes against company policy, then that crew member should be fired.
[ ] If customer is ever upset with crew member please do report it to the office so the owner can be aware of the problem.
[ ] If customer is ever upset please tell me immediately.
[ ] Customer must be aware that I dont support or allow or want anybody working for me that acts a certain way or performs or acts in way that I dont approve of.
[ ] Customer must be aware that if a guy makes me or the company look bad or would reflect negatively on the company or would embarrass me, that I absolutely do not want that guy on my jobs.
[ ] Please make me the office / me aware of any all things that seem bad or questionable.
[ ] If customer is unimpressed or has negative opinion, or if customer ever witnesses anything thats not exactly proffesional, please report it to the office.
[ ] Customer should be aware they are encouraged to, and can feel free to report anything to me or the office.
[ ] Also if a mover talks to much to the customer I want to know.
[ ] If a guy is slow I want to be notified.
[ ] If a guy is reckless and sloppy and its obvious he lacks skills. I want to know.
[ ] If a guy is making me look bad I want to know
[ ] Customer should know that if they are upset about something my movers did or are doing, they can tell me in confidence knowing that I will not ratt the customer out.
[ ] Customer can also tip me off anonymously if they want.
[ ] I just ask please bring things to my attention respectfully so I can address bad things before you go and write a bad review.
[ ] Customer should be aware that if my guys break any of my rules and do anything I dont condone or approve if that I do not support that or have their backs and I won't tolerate it at my company.
[ ] Customers should also be aware that I do trust my guys and do have their backs if being accused of something wrongfully.
[ ] Customers and my guys should be aware that I also have my customers backs and that my guys dont have immunity and arent free to do anything I dont tolerate.
Customer must be aware that crew is never to be expected to be dismissed off the clock for “lunch break”. Time starts when we arrive at 1st location. Time ends when we are paid and free to leave.
Customer must be aware that the guys dont really take normal breaks. Unless customer insists the guys take 5, 10, 15, 20 minutes break. On the clock.
Customer should never offer guys pizza and insist they stop working and sit and eat pizza then at time of payment try to short us 30 minutes talking about pizza break.
Cudstomer should also know that if the move is in the 6 to 12 hour range, that the crew is absolutely permitted to take multiple 5, 10, 15, and 20 minute breaks if or whenever they decide to, using pro mover discretion. And of course these breaks are on the clock.
Customer should know that their is no such thing as us being “late”. We allow ourselves 1 hour arrival windows. The only exact time we offer is the 8am slot. Normally right on time. The movers are permitted by me to knock on customers door 15 minutes early and ask customer if they can start 15 minutes early.
Customer is to be clearly told to take note of the 7:45am start time. This will prevent the customer from trying to rob us for 15 minutes when crew finishes at 10:15am. The clock doesnt lie. The clock dictates the realities of math.
Customer should be aware that my guys are well trained in the arts of time and math and calculations. And my guys know exactly how much to charge customer.
The customer may be new here. But must remember that we are not new here.
If the guys start at 7:55am and they finish at 10:10am that is 2 hours and 15 minutes also known as 2.25 hours also known as 2 ¼ hours. Now if customer wants to argue about it for 7 minutes this then puts us at 10:17am. So 7:55 to 10:17 equals 2 hours and 22 minutes. That will be considered 2.5 hours.
Customer is never allowed to ask the crew how many hours because customer needs to “run to the bank”. Because the crew cant pull out calculator until customer is ready to hand them the money.
Strict policies of not letting customer rip us off by 15 to 45 minutes.
Customer is not allowed to rip us off then tip the guys.
All if this is common sense one would assume. But after 15 years of this and up to 100 moves each week.

Policies

Terms

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